COVID-19 Response

Updated: April 15, 2020

Telehealth Services Now Available

We want everyone to stay home and stay safe, so we’re working on setting up e-consults for existing patients through the Medici app. The clinic remains closed to the public at this time. Please be sure to follow us on Facebook for the latest news on our services.

If you are an existing client, click here for more information about our telehealth services and fees.

Emergency Preparedness Plans for Pet Owners

FACE has joined with Indianapolis Animal Care Services, IndyHumane, Friends of Indianapolis Dogs Outside, Spay-Neuter Services of Indiana, The Humane Society of the United States and The Humane Society of the United States – Indiana to urge pet owners to have an emergency plan in place for their pets in the event they become hospitalized during the COVID-19 pandemic.

Owners are urged to do the following:

1. Find a temporary caregiver in case you are hospitalized.
2️. Put together an “emergency supply kit”.

Your kit should include:

  • Name and contact information for the person who can care for your pets
  • Name and contact information for your back-up, in case your go-to is no longer able to help
  • Food, treats, a leash, toys, and any other supplies necessary to care for your pet for at least two weeks
  • A crate or carrier to transport your pet, should they need it
  • Vaccination records
  • Collar with ID tags (if your pet has a microchip, don’t forget to make sure the information is up to date)
  • Medications, along with instructions
  • Daily care instructions, including a feeding schedule
  • Your veterinarian’s contact information

According to the CDC and the World Health Organization, there is currently no evidence that people can get COVID-19 from pets. FACE isn’t currently open to the public, but we can still help you by emailing your pet’s health records. Requests can be sent to us via email.

Additional emergency preparedness resources can be found here in both English and Spanish.

Spay/Neuter Services Update

Earlier this week, Governor Holcomb issued an executive order asking veterinarians to postpone elective and non-urgent surgical procedures. In short, that means all April and May spay/neuter appointments, along with many other routine medical examinations and procedures, will be postponed here at FACE. When it is safe for us to return to our high-volume, high-quality spay-neuter work, we will be in touch with our clients to reschedule. We apologize for the inconvenience this may cause, but know that we are doing so to protect our community. We must prioritize human healthcare.

In the meantime, please know we’re working to stretch our resources as far as possible so we can continue serving pets in the community. We continue to support our clients in need of prescription refills via online pharmacies. Additionally, we are working to implement a telemedicine system and develop new procedures for vaccine and wellness services when we can safely return to the clinic.

Now, more than ever, we need your support to ensure that FACE can continue to be a strong resource for the Indianapolis community when the pandemic begins to subside. That means having the essential staff and supplies we need to care for our patients. Your gift, no matter the size, can make a real difference in the lives of animals and their families.


Temporary Clinic Closure Announcement

As a high-volume provider of basic veterinary care, it is imperative that we take precautions to protect our most vulnerable community members from COVID-19 by slowing transmission.

After careful consideration, FACE Low-Cost Animal Clinic’s Board of Directors and leadership team have made the decision to close and temporarily suspend services starting at 6 p.m. on Monday, March 16. Currently, we plan to reopen with limited services Monday, April 20. We will continue to monitor the situation to determine if a longer closure is necessary.

After reviewing the recommendations put forth from the Centers for Disease Control and Prevention and the American Veterinary Medical Association, as well as decisions made by school systems, public health departments, and our state and federal officials, we are taking these measures to ensure the well-being and safety of our clients, employees, volunteers, and community. Furthermore, we want to support our partners in human health care by ensuring they have access to the critical medical supplies they need.

We will continue to keep our clients and community updated via our website and Facebook. If you are a current client and need urgent access to your pet’s medical records or need assistance with medication refills, please email us. Meanwhile, a list of area emergency and full-service clinics can be found on our website. If your pet recently had surgery with us and needs additional services, please contact one of the following clinics:

West Michigan Street Veterinary Clinic
3811 W. Michigan Street, Indianapolis, IN 46222
(317) 757-5077

Airport Animal Emergi-Center (Emergency/Evenings Only)
5235 W. Washington Street, Indianapolis, IN 46241
(317) 248-0832

Disrupting our mission for this time pains us deeply. However, we must weigh the risks to our clients, volunteers, employees, and community as a whole. Thank you for your understanding and support.


Jen Hancock
Executive Director

For additional information regarding:

The Indiana State Department of Health (ISDH) is making updates to their website as new information becomes available. You can sign up to receive updates by email.

COVID-19 and Animals

Currently, CDC has not received any reports of pets or other animals becoming sick with COVID-19. At this time, there is no evidence that companion animals including pets can spread COVID-19. However, since animals can spread other diseases to people, it’s always a good idea to wash your hands after being around animals.

You should restrict contact with pets and other animals while you are sick with COVID-19, just like you would around other people. Although there have not been reports of pets or other animals becoming sick with COVID-19, it is still recommended that people sick with COVID-19 limit contact with animals until more information is known about the virus. When possible, have another member of your household care for your animals while you are sick. If you are sick with COVID-19, avoid contact with your pet, including petting, snuggling, being kissed or licked, and sharing food. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets and wear a face mask.

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