What to expect at spay/neuter drop-off

  • You will be required to wear a face mask to protect you and our staff. It must cover your nose and mouth.
  • Check-in for dogs is between 7 a.m. and 7:30 a.m.
  • Check-in for cats is between 7:30 a.m. and 8 a.m.
  • Please allow about an hour for spay/neuter surgery check-in.
  • When you arrive, please check in by texting us and following the instructions on the signs in the parking lot.
  • You will be asked to stay in your car while your pet is brought inside for services.
  • Please do not bring animals who do not have appointments.
  • If you are able, please sign the consent for electronically prior to your appointment. If you cannot sign the consent form ahead of time, please bring a pen with you to sign your pet’s authorization for veterinary services and surgery.
  • Payment is required at pick-up. We will send an email with a payment link during the afternoon. If you complete this, pick-up will be quicker.

 

What to expect at spay/neuter pick-up

  • Pick up time for dogs is 4:30 p.m.
  • Pick up time for cats is 5 p.m.
  • All patients must be picked up no later than 5:30 p.m. Occasionally, patients will be ready earlier in the day. We will notify you by text if you may pick up your pet before the scheduled time.
  • When you arrive, please check in by texting us and following the instructions on the signs in the parking lot. Our staff will coordinate with our surgery team to collect your payment and bring your pet to your vehicle.
  • Payment is required at pick-up. We accept cash, debit card, Visa, MasterCard, and Discover. We do not accept checks or money orders.
  • While you wait for your pet, please read the post-operative care instructions provided to you in the morning. You may also call (317) 638-3223 and select option 5 to hear the instructions over the phone.
  • Prior to discharging your pet, our staff will provide additional post-operative care instructions.
  • We are a nonprofit clinic and rely on donations from the public to keep our services as affordable as possible. If you are able, we encourage you to make a contribution at check-out.
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