Frequently Asked Questions for Spay/Neuter

How has your spay/neuter program changed because of COVID-19?

Instead of coming into our building to drop off and pick up your pet, our staff will come to your car. Follow the instructions at your parking space to send a text message to our staff.

If you are not feeling well or experiencing symptoms associated with COVID-19, please do not visit the clinic until you have been symptom-free for more than 14 days. In accordance with the guidelines from the State of Indiana and CDC, wear a face mask to protect you and our staff.

 

What does spay/neuter mean?

A spay or neuter surgery removes an animal’s reproductive organs. A spay surgery removes ovaries and the uterus, and a neuter surgery removes the testes. After this surgery, the animal is infertile, or sterile. Sometimes, these animals may be referred to as “fixed.”

 

How much does spay/neuter surgery cost?

All spay/neuter surgeries cost $75 and include high-quality anesthesia, surgery, and pain management medications. If the animal is a community cat (feral/free-roaming and unowned), the cost is $40. Click here for more information.

 

What is your deposit policy?

A $20 non-refundable deposit is required for all surgery appointments and is paid when you schedule the appointment. You may reschedule 48 hours before your appointment with no additional deposit or penalty. Your deposit will be applied to your service fees the day of your appointment. The remainder of your payment is due during check-out on the day of your appointment. We accept cash, credit, or debit cards. We do not accept personal checks or money orders. If you give us less than 48 hours notice before you cancel or reschedule, you will lose your deposit and will have to provide another $20 deposit to schedule a new appointment. Your lost deposit will be converted to a donation to the organization.

 

Help! Something came up. Can I reschedule?

Thanks for letting us know! Please use this short online form to cancel or reschedule your appointment. If you are unable to use this form, please call us at (317) 638-3223. Using this form will shorten our response time and will result in a faster turnaround.

Your deposit for your appointment may only be refunded or applied to your next appointment if you provide at least 48 hours notice (approximately two business days).

 

Do you have any financial aid?

Yes, with the support of our generous donors, we may be able to reduce the price of your pet’s surgery. As you fill out the online appointment request, please explain your situation in the notes section at the end. Our staff will contact you with options. Please do not arrive for your appointment without settling this in advance. You can also email us with your request at records@faceanimalclinic.org. Additionally, we encourage you to look into this great program from Pet Friendly Services of Indiana. It can reduce your cost to $25.

 

How do I schedule an appointment for a community cat?

If you would like to bring in a friendly community cat and can safely get the cat into a standard carrier, you can make an appointment online through this portal. If you would like to spay/neuter an unsocialized or feral community cat and will need to use a humane live trap, please fill out this form. You may use the same form if you have several cats in need of TNR services. The FACE team will be in touch with you as soon as possible.

Please remember that a community cat lives outdoors and does not have an owner. A cat that splits time between your home and the outdoors does not qualify for this program.

 

How old does my pet need to be for surgery?

We recommend that most cats and dogs be spayed/neutered between four and six months of age.

 

What if my animal is in heat or pregnant?

If your female cat or dog is in heat or pregnant, we can spay her without any additional cost. Our staff can answer any questions you may have about the procedure, increased risks, follow-up care, etc.

 

Should my pet have a litter of puppies or kittens before they are spayed?

We do not recommend that your pet have a litter of puppies or kittens before being spayed. Spaying your pet before her first heat cycle greatly reduces her risk for developing certain types of cancer later in life.

 

Would the surgery ever cost more than $75?

If your pet is cryptorchid (a male with undescended testicles) or suffering from pyometra (a female with an infection of the uterus) there is an extra fee. It costs an additional $75 per testicle if your pet is cryptorchid. There will be an added $75 charge if your pet is suffering from pyometra. If your pet needs these specialized surgeries, our team will call you to discuss their recommendations.

 

Can we neuter your rabbit?

Although we do love rabbits, the answer is no. We only perform surgeries on dogs and cats.

 

Does my animal need the rabies vaccine before surgery?

All patients are required to be up-to-date on the rabies vaccine. Please bring proof in the form of a valid rabies certificate or patient history from your primary veterinary provider. If your pet received the rabies vaccine at FACE, we can provide the information you need that morning. If your pet is not up-to-date, you will be required to purchase the rabies vaccine, which will be given at the time of surgery. If your pet is eligible, our staff will suggest the three-year rabies vaccine that does not require an annual booster vaccine. This product is only available if your pet has proof of receiving the one-year rabies, one year prior or three-year rabies, three years prior.

 

Are the dates available online correct? Why don’t I see any open appointments?

Yes, the dates are accurate. Our online scheduling system directly connects with our software so as appointments open, they are available to the public on our website. Spay/neuter appointments tend to be filled four-six weeks in advance.

 

Do you have a waitlist for when someone cancels?

We are unable to manage a waitlist with the volume of clients we serve on a daily basis. If you do not see an open date, we encourage you to keep revisiting the website. Calling the office will not result in different information.

 

What other services can my pet receive at the time of surgery?

During your pet’s surgery appointment, you can choose to add on vaccines, a microchip, a nail trim, an FIV/FeLV test for cats, heartworm test for dogs. You can review your options with our staff when you drop off your pet in the morning. You can also purchase flea, tick and heartworm preventatives at this time.

 

 

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