Curbside Surgery Check-In, Pick-Up & Pre-Operative Care Instructions

In response to COVID-19, we have made significant changes to our check-in and pick-up procedures to keep our clients, patients, and staff safe. This includes implementing a curbside check-in and patient pick-up.

If you are not feeling well or experiencing symptoms associated with COVID-19, please do not visit the clinic until you have been symptom-free for more than 14 days. If you have come in contact with someone that has tested positive for COVID-19 or has been symptomatic for COVID-19, please do not visit the clinic until 14 days after your last contact.

In accordance with the guidelines from the State of Indiana and CDC, wear a face mask to protect you and our curbside staff.

Preparing Your Pet for Surgery
  • Please do not let your pet have food after midnight prior to surgery. The exception is for small dogs 10lbs and under and kittens 5 months of age and under should eat a small breakfast (about a quarter of a cup) the morning of surgery. Water is fine.
  • Please check that both the testicles on your male dog or male cat have descended. If they have not descended, an additional fee will be charged. In some cases, patients may have to be rescheduled.
  • Cats must be in a secure carrier and dogs on a secure leash or in a secure carrier. Please do not place more than one pet in a carrier.
  • Please do not place personal items such as bedding and toys in your pet’s carrier. Your carrier will be labeled and returned to you when you pick up your pet.
What to Expect at Check-In
  • You will be required to wear a face mask to protect you and our curbside staff. Your mask/covering must cover your nose and mouth.
  • Spay/neuter surgeries are offered by appointment only. We have limited surgery slots at this time. If you are unable to honor your appointment, please notify us immediately by calling (317) 638-3223.
  • Check-in for dogs is between 7 a.m. and 7:30 a.m.
  • Check-in for cats is between 7:30 a.m. and 8 a.m.
  • Please allow about an hour for surgery check-in.
  • When you arrive, our staff in the parking lot will explain the process and help check you and your pet(s) in.
  • You will be asked to stay in your car while your pet is brought inside for services.
  • Please do not bring more than three (3) pets with you.
  • Limit the number of people in your car to one (1).
  • Please bring a pen with you to sign your pet’s authorization for veterinary services and surgery consent form.
  • Payment is required at pick-up. We accept cash, debit card, Visa, MasterCard, and Discover. We do not accept checks. If possible, please be prepared to pay over the phone with a debit or credit card.
  • All patients are required to be up-to-date on the rabies vaccine. Please bring proof in the form of a valid rabies certificate or patient history from your primary veterinary provider. If your pet received the rabies vaccine at FACE, we can provide the information you need that morning. If your pet is not up-to-date, you will be required to purchase the rabies vaccine when you drop your pet off in the morning.
  • Pick up time for dogs is 4:30 p.m.
  • Pick up time for cats is 5 p.m.
  • All patients must be picked up no later than 5:30 p.m.
What to Expect at Pick-Up
  • When you arrive, notify our staff in the parking lot that you are picking up your pet from surgery. Our staff will coordinate with our surgery team to collect your payment and bring your pet to your vehicle.
  • Payment is required at pick-up. We accept cash, debit card, Visa, MasterCard, and Discover. We do not accept checks. If possible, please be prepared to pay over the phone with a debit or credit card.
  • While you wait for your pet, please read the post-operative care instructions provided to you in the morning. You may also call (317) 638-3223 and select option 5 to hear the instructions over the phone.
  • Prior to discharging your pet, our staff will provide additional post-operative care instructions.
  • Pick up time for dogs is 4:30 p.m.
  • Pick up time for cats is 5 p.m.
  • All patients must be picked up no later than 5:30 p.m.
  • We are a nonprofit clinic and rely on donations from the public to keep our services as affordable as possible. If you are able, we encourage you to make a contribution at checkout.
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